Champions : create a great customer experience

Everything we do, we believe in challenging the status quo. We believe in thinking differently. By acting in this way, we can offer clear, practical advice. Delivering strategies that work, and joining up ALL the dots to ensure our clients gain a competitive advantage.

 

Rail Champions is a reference to 'peak performance', it also stands for the high aspirations of our brand, and at the same time for an extraordinary transformation in the organisations we work with.  It helps everyone focus on key values, principles and behaviours that deliver sustainable results, whoever they are, whatever they do.    

 

Every new engagement is different. Our culture is one of hard work and intellectual curiosity. 


 

Chris Williams-Lilley (Founder and MD) has a reputation for inspiring leadership and goal ownership across business units resulting in enhanced business practices, improved productivity, higher customer retention, bigger profits, and best of all..100% employee engagement. 



 

The real Rail Champions: In life, there are certain individuals who inspire greatness. People with amazing jobs or people with remarkable talents. We are lucky to have both! There is a skill in developing ideas and strategies, taking a leadership role solving problems and creating value end-2-end of the supply chain. Here is the key.  We connect people to opportunities, by 'amplifying electrifying ideas' from within the supply chain, whether we are dealing with technology, leadership or logistics.

 

Chris first developed the idea of Rail Champions back in 2009, whilst working as a Commercial Manager on the £800m redevelopment project at St Pancras Station (London). That particular project succeeded because of supply chain collaboration and community engagement.

 

What made this project special? The workforce and intent to transform a stale Victorian Station in to a state of the art Transport Hub.  

 

The secret of our success is attracting, winnng, retaining and growing client business.  We can help you do the same. 

 

Call us on +44 (0) 1788 891 714 we would be delighted to hear from you!

 

Customer Engagement

 

Keep up-to-date and learn the latest communication and collaborative behaviours needed to react to changing customer needs & expectations. 

Sales and Marketing

 

Improve employee engagement and bid converstion rates, by using proven techniques to empower sales teams and front line staff. Win with engaged teams!

Bid Consultancy

 

From the first line to the last, we offer client focused proposals with powerful win-win themes, fast turn around and a proven track record! 

Coaching and Briefing

 

Get the very latest thinking on stakeholder management, sales and operational excellence, from Engineers who know the Rail and Construction industries. 

Business Improvement

 

Connect and collaborate with the industrys best infrastructure supply chain experts, working on LIVE Crossrail, Network Rail and Metro projects. 

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